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Privacy Policy
General
Information received from you is strictly confidential. Dwarf Paradox Pty. Ltd. undertakes not to reveal, disclose, sell, distribute, rent, licence, share, or pass on to any third parties, other than where legally required, any information, data or documentation that you may have provided to us unless we have your expressed permission to do so.
Respecting your privacy
Dwarf Paradox is committed to supporting the 'National Privacy Principles for the Fair Handling of Personal Information' which set clear standards for the collection, access, storage and use of personal information which we obtain as part of our business operations.
Our respect for the personal information of our customers is paramount. We have policies and procedures to ensure that all personal information, no matter how or where it is obtained, is handled sensitively, securely, and in accordance with the National Privacy Principles.
This Privacy Policy sets out:
- Matters of which you should be aware regarding information we may collect about you.
- Our policies on the management of personal information, and
- Generally, what sort of information we hold, for what purposes, and how we collect, hold, use and disclose that information
What personal information do we collect and store?
So that we can provide services to you, we may ask for personal details such as your name, address, telephone number, credit card number or e-mail address. Some examples of where we may need these details are delivery of products, payment of purchases or correspondence. Privacy law requires us to collect personal information about you only from you if it is reasonable and practical to do so.
Dwarf Paradox takes measures to ensure your personal information is protected from unauthorised access, loss, misuse, disclosure or alteration. We also take measures to destroy or permanently de-identify personal information when it is no longer required. The types of measures we take vary with the type of information, and how it is collected and stored.
Generally, you have no obligation to provide any information requested by us. If you choose to withhold requested information however, we may not be able to provide you with the goods and services that depend on the collection of that information, particularly if the collection of that information is required by law.
How is personal information used?
The personal information that we ask for is generally used to provide goods or services to you. For example, for a credit card transaction we need your card number, and for correspondence we need your contact details so we can contact you if necessary.
We have no intention to use your personal details other than for the main purpose for which we have collected them. We will not use your personal details for mail outs, advertising or for any other secondary purposes.
Access to your personal information
We will provide you with access to any of your personal information we hold (except in the limited circumstances recognised by privacy law).
If you require access to your personal information, please contact us using one of the methods detailed in our Contact Details. Of course, before we provide you with access to your personal information we will require some proof of identity. Your information will be provided free of charge.
Generally there is no need to update our records with your personal information if it changes, as it is not required for any secondary purposes.
More information
More information about Privacy law and the National Privacy Principles is available from the Federal Privacy Commissioner at http://www.privacy.gov.au.
Refund Policy
Intellectual Property
The difference between our intellectual property (which is intangible) and other tangible goods, is that once our ideas have been read they have effectively been consumed. Once read, it is not possible to return that knowledge to us.
As a business that deals regularly with intellectual property, or ideas, we need to safeguard this to the best of our ability. In order to protect our intellectual property, we maintain copyright over ideas and all other intellectual property.
Any ideas or intellectual property gained from Dwarf Paradox cannot be used without our expressed permission. Once any ideas or intellectual property has been used, refunds are not available.
Services
All services performed by Dwarf Paradox and costs associated with these services are agreed upon in advance. Therefore, any physical or intellectual product resulting from such services will not be provided until full payment has been received.
Once payment has been received, and the physical or intellectual product has been provided, no refunds are possible.
What If You Change Your Mind?
Regrettably, Dwarf Paradox will not normally offer to refund or allow you to return products if you simply change your mind, or if you just don’t want them any more.
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